Case Study · Chilliwack Animal Hospital

Veterinary website design for Promontory Animal Hospital

A new Chilliwack clinic needed its website live before opening day. We built 38 custom-coded pages, and the client approved every fact on them.

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5.0 from 14 Google reviews

The build
38
Pages, live before opening
27 of them service pages
StackCustom-coded
DesignAbout 10 days, by hand
LaunchedSeptember 2026
OngoingSEO, then paid ads
Promontory Animal Hospital homepage, veterinary website design by IshaanEx Digital for a new clinic in Chilliwack BC

Live at promontoryvet.ca · Thomas Road, Chilliwack · opening late October 2026

Promontory Animal Hospital is a new, locally owned clinic for dogs and cats in Chilliwack, BC. IshaanEx Digital handled the veterinary website design and build: a 38-page custom-coded animal hospital website, launched in September 2026, weeks before the clinic opened. The client reviewed every page and approved every fact before it went live.

About Promontory Animal Hospital

A new animal hospital for dogs and cats on Thomas Road, Chilliwack, opening late October 2026.

Promontory Animal Hospital is a brand-new clinic on Thomas Road in Chilliwack. The team behind it has worked in veterinary medicine for years, and this is their own clinic. It opens in late October 2026. Pet owners in Chilliwack will look the clinic up online before they call, so the client wanted the website live first, with a waitlist ready.

What we built. Thirty-eight pages, custom-coded and designed from scratch rather than dropped into a template. Each of the clinic's 27 services has its own page, from vaccinations and dental care to TPLO surgery and end-of-life care. New clients, payment options and wellness plans have their own pages too. We also set up the clinic's whole Google Business Profile, so the listing matches the website. Every page uses plain words and answers the questions pet owners ask at the front desk.

What the owner told us. The client has asked us to handle the clinic’s marketing as well. The owner also told us that other vets in his field have been impressed by the site and its design.

Our website design process

How we worked together

Six steps, from the first meeting to launch day. We follow the same process on every site we build. On a medical website, we also check every fact with the client.

  1. 01
    Meeting one

    The whole process, explained up front

    The longest meeting of the project. We walked the client through how we work and who is involved at each stage, and answered their hosting questions. We recommended Hostinger. We have no affiliation with it; we use it because it is fast, it can host web apps as well as websites, one plan holds 50+ sites, and it is a well-known name in the industry.

  2. 02
    Homework

    Every question, in one file

    After the first meeting, we wrote every question the site needed answered into one file, along with everything else we needed from the client.

  3. 03
    Meeting two

    Going through the file together

    We met with the client again and went through the file one question at a time. We covered the topics each page needed, the client’s background, and the experience they wanted to show on the site.

  4. 04
    Design

    About ten days of design, by hand

    We collected design references first, then designed. We chose fresh, calm colours that suit a clinic, so a worried pet owner feels at ease on the page. Easy reading and simple navigation came first. We added design details only where we wanted visitors to take action, and spent almost a full day on the booking section alone. We use the same approach in all our website design work.

    Promontory Animal Hospital booking call-to-action with dog and cat portraits and a bone-shaped label
    The booking section that took almost a day: pet portraits, a bone-shaped label and one clear button.
  5. 05
    Every page

    Page-by-page approval

    When a page was finished, we sent the client a link. The client read it and sent back changes, mostly to medical terms, and we made every change. A page went live only after the client approved it.

  6. 06
    Launch and after

    Launch, SEO and ads

    The site went live in September 2026, before the clinic opens in late October, with a waitlist ready. We set up the clinic’s full Google Business Profile to match it. It launched with the technical SEO done: schema markup for the clinic, its services and its FAQ, and one clear search phrase for each page. The local SEO work is still going, and Google and Facebook ads are coming soon. Our SEO services page covers how that ongoing work runs.

How we stayed in touch

  • 3
    sit-down meetings with the client
  • frequent phone calls in between
  • a WhatsApp question for every fact that went on the site

Because this is a medical website, we did not add any fact on our own. Before a fact went on a page, we sent the client the question on WhatsApp and waited for the answer.

Why a medical site needs a stricter process

A mistake about a surgery, a vaccine or aftercare can mislead a worried pet owner. So we followed three rules on every page.

  • No AI-guessed facts

    No medical fact, price or claim about the clinic came from AI.

  • Every fact from the client

    What the site says about treatments, visits and costs came from the client, in their own words, and they checked it.

  • Client approval before publishing

    A page went live only after the client read it and approved it. Their corrections to medical terms went in first.

Inside the vet clinic website

Promontory Animal Hospital TPLO surgery service page with a plain-language answer block

27 service pages, each with its own job

Every service page opens with a plain-language answer. The TPLO surgery page explains the procedure in two sentences and tells a pet owner where the surgery is done. That short answer is written for the pet owner first. It is also the part Google and AI search tools quote.

Promontory Animal Hospital website on a phone, mobile-first layout for a Chilliwack vet clinic website

Built for the phone first

Most pet owners will find the clinic on a phone, often while their animal is unwell. The layout was designed at phone size first, so the text stays easy to read and the call and waitlist buttons are easy to tap.

Veterinary website design questions

How does a web designer work with a veterinary clinic?

On this project: one long first meeting to explain the process and settle hosting, a written file of every question the site needed answered, a second meeting to go through that file with the client, then page-by-page review. Every finished page went to the client as a link, the client corrected the medical wording, and nothing went live until the client approved it.

How long does veterinary website design take?

The design for Promontory Animal Hospital took about ten days on its own, after the reference research. Writing and building 38 pages took longer than that, because every page waited for the client to check it. The SEO work carries on after launch.

Can a new vet clinic have a website before it opens?

Yes. Promontory Animal Hospital went live in September 2026, weeks before its late-October opening, with a waitlist so pet owners could register early. Launching first also gives Google time to find and understand the pages before the first patient arrives.

Does a vet clinic website need a page for every service?

It helps. Promontory has 27 service pages, from vaccinations to TPLO surgery, because pet owners search for the specific problem their animal has. A separate page can answer that exact question in plain words, and it gives Google a clear page to show for that search.

Pet website design for clinics and pet businesses

If you run a veterinary clinic, a grooming shop, a daycare or another pet business, we follow the same process: one file of questions, a page for each service, and nothing published until you approve it. Paws by the River, a Chilliwack dog walking business, is another pet case study of ours. Our pricing page lists what each package costs.

What we are not going to tell you. The clinic has not opened yet. There are no rankings, traffic numbers or bookings to report, and we will not make any up. When there is real data we will publish it here, like every other client case study on this site.

Where we work from. We are a digital marketing agency in Abbotsford. Our web design in Abbotsford page shows how we plan and build a site like this one. Once a site is live, our SEO in Abbotsford page covers how we get it found on Google.

Need veterinary website design you can trust?

Tell me about your clinic, and whether it is new or already open. I will tell you honestly what your site needs and what it would take. No commitment.

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5.0 from 14 Google reviews

See the finished site live at promontoryvet.ca